An Astelia service2–3 wks
An assistant that answers even at 10 pm.
On your website, WhatsApp or email: it answers, books appointments and hands over to a human when needed.
What changes
Today
- Some requests arrive in the evening or on weekends, when nobody answers.
- You answer the same questions ten times a week: prices, lead times, area, availability.
- Forms come in incomplete, so you have to call back for the basic information.
With Astelia
- An assistant on your website and, if needed, on WhatsApp Business or Messenger.
- A knowledge base built with you and easy to update.
- A qualification path: need, location, budget, timing, contact details.
How it works
How it goes with Astelia
- Day 1
Scoping · 1 h
Frequent questions, cases to hand over, desired tone.
- Week 1
Knowledge base
Written from your documents.
- Week 2
Build and testing
About a hundred questions tested, trick questions included.
- Week 3
Pilot phase
You test, we fix.
- Go-live
Close monitoring
Conversations reviewed during the first month.
Estimated price
from [$1,400]
+ support from [$89/mo]
Firm quote after the free call.
Estimate my budgetWhat you get
- Assistant set up, tested and added to your website
- Knowledge base (editable source document)
- Handover rules and list of excluded topics
- Connection to the CRM (the one we install, or yours if compatible)
Your questions
Can the assistant say anything at all?
It's limited to your content and a list of allowed topics. When in doubt, it says it's passing the question on. We test edge cases before going live and review the conversations during the first month.
Will my customers know they're talking to an AI?
Yes. It's a transparency requirement of the EU AI Act, and it's also a matter of trust.
Do I need to rebuild my website?
No. The assistant is added with a few lines of code and works with most websites (WordPress, Wix, Webflow, Shopify…).
What if the volume of conversations grows a lot?
The plan includes a set volume. Beyond that, we warn you before any overage and suggest the right tier.
Can I edit the answers myself?
Yes, the knowledge base is a simple document. Deeper changes (paths, rules) are included in the monthly support.
Not sure where to start? 30 minutes, and it all becomes clear.
Victor replies within one business day“Let's look at your case together.”